|
2010 is shaping up to be a awesome year for the Mid America LIG!
The itSMF USA and the Mid America LIG has some great events planned for 2010. The first LIG event of the year is February 19th at the UNO Thompson Center. Maryville Technologies is presenting on Request Management Lessons Learned. Register now! A free lunch will be served compliments of the LIG.
April brings Infotec at the Qwest Center. itSMF USA is an event sponsor this year, so check out their table in the vendor area. The IT as a Service track features fantastic speakers, such as David Cannon, Rob Stroud, and Teresa Mount. If you have not already signed up to attend, do so today. You will not want to miss any of these great sessions!
Extend the energy of Infotec and attend the next Mid-America LIG event on April 15th - The ABC's of ICT focusing on Culture change and what keeps companies from realizing the full benefits of ITSM.
See below for more details on all of these great events. Don’t forget to join our fan page on FaceBook at:
http://www.facebook.com/pages/manage/?act=62111077#!/pages/itSMF-Mid-America-LIG/116369717360
|
|
February 19th LIG Event
Kevin Mallot will be presenting this interactive and educational session entitled “Building a Service Request Management Capability: Lessons Learned.”
Kevin Mallot is the Director of Client Services for Maryville Technologies, a leading independent IT professional services firm enabling clients who pursue IT operational excellence. Kevin has been with Maryville for 12 years. In his current responsibilities, he works with many members of the Maryville team to identify and deliver IT Service Management solutions to our clients. Prior to joining Maryville, Kevin worked for a global consulting firm delivering business solutions to Fortune 500 companies.Location: UNO Thompson CenterUniversity of Nebraska at 60th & Dodge
Omaha, NE 68182Lunch will be provided complementary of the Mid America LIG from Brandeis Catering. Time: 11am - 1pm
RSVP at info@itsmf-midamerica.org
|
|
|
|
|
|
|
InfoTech 2010 - April 13th and April 14th at Qwest Center Omaha
IT as Service at Infotec 2010 focus on IT Service Management
Staying ahead of today’s ever-changing business technologies and trends means companies must have command of the latest concepts and tools available. And in order to take advantage of these powerful ideas, you need to apply information technology creatively and effectively.As the Midwest’s premier business technology conference, Infotec has quickly become a world-class event you can't afford to miss. With four nationally-recognized keynote speakers and nearly 100 track presenters from all over the country, Infotec provides attendees with applicable skills that your organization can implement as part of your business technology strategy, today and in the future. Infotec also serves as a valuable opportunity to network with industry experts and high-profile exhibitors so you can discover innovative ways to cut costs and increase revenue. The goal of Infotec is to take you beyond the “now what” phase and have you putting business technology tactics to work in your organization. You’ll learn practical tools, techniques and ideas that you can use to gain a competitive advantage. Infotec will give you everything you need to get your organization up to speed in the emerging world of business technology. |
www.infotec.org
|
April 14th IT Professional Meet and Greet
The Mid America LIG will be hosting a meet and greet for all IT Professionals following the 2010 Infotec Coneference. Mark your calenders now and watch for more details. Location: TBA, 6PM - 8PMDowntown some where near Qwest Center
RSVP at info@itsmf-midamerica.org
|
|
|
|
April 15th LIG Event - ABC's of ICT
ABC is like an iceberg, much of it hidden beneath the surface and yet capable of inflicting enormous damage to your IT organization, or more importantly, your business! ABC stands for the ‘Attitude’, ‘Behavior’ and ‘Culture’ of IT organizations. It is the ABC issues that are preventing many IT organizations from realizing the benefits of ITSM improvement projects. A recent Forrester report revealed 52% of such initiatives fail because of resistance. Frameworks alone, such as ITIL, ISO, CobiT are not enough. Unless the ABC issues are addressed there is a strong possibility that deploying such a framework will fail. This is an interactive session in which a number of small teams will be given a number of exercises to perform using the ABC of ICT worst practice card set. This card set contains 57 industry recognized worst practices. This session is intended to stimulate dialogue and discussion amongst participants, the aim is to identify the most common ABC worst practices and the consequences, impact and risk to your organization. Delegates will gain an insight into the hidden ABC issues within their organization and can also discuss experiences in dealing with these worst practices. The results and findings will be captured and shared with all itSMF members. At the end of the session we will share with you the shocking top 10 worst practices captured by more than 1000 delegates worldwide.Location: Downtown Omaha in the Civic Center - City County BuildingLunch will be provided complementary of the Mid America LIG and CA. Time: 8:30am sign in9am - 12:30pm with lunch to follow
RSVP at info@itsmf-midamerica.org
|
Check us out on FaceBook at : |
